Due to staff shortages and other factors, we have made the difficult decision to decrease our availability to areas outside our local area.
Please see the map below. If you are a current client and outside of our local area, you should have received a letter via postal mail recently with the details of the changes for existing customers. If you are grandfathered into our extended service area, you will need to get on the list earlier than our local customers to be winterized in October, but if you do not utilize our service when we are in the area in October, you will be charged a $25 mobilization charge to have us out on a different day in November.
APPOINTMENTS: If you need us to have inside access to your system to winterize it, you will need to contact us prior to October 12th to schedule to guarantee service by October 31st. Any calls between October 13th and 31st will be scheduled in November if inside access is needed.
Please keep in mind that the 1st & last of the day appointments fill up extremely fast and Saturday appointments are first-come, first-served and you should still shut your water off before we come out, even if you plan to be home, or there could be an additional charge.
If we do not need access to the inside of your house: You will need to contact us by October 18th to be guaranteed a winterization before October 31st. We will not book an appointment, and we will not send a reminder. We also will not book your service until you have turned your water off. If the water is still on when we arrive, we will have to charge a second time to return. You will receive an email when the technician completes the job.
*All dates of 11/1 or later DO NOT have a guarantee against freeze damage.
Local Area Schedule Information & Map
Inside Access Appointments: To be booked for an inside appointment in October, you must contact us before October 12th. In order to maintain the highest flexibility, we are not pre-setting any service call days. We do not schedule inside access appointments during the last week of October.
Non-Inside Access Bookings: To receive regular service by October 31st, your water must be off and service must be booked by October 18th. Calls received after October 18th will not be guaranteed to be completed by October 31st. *All dates of 11/1 or later DO NOT have a guarantee against freeze damage.
Service Area: Pelham, Dracut, Lowell, Chelmsford, Tewksbury, Tyngsboro (East of Rt. 3), Nashua, Hudson, Litchfield, South Londonderry, Windham, Salem, Methuen, Lawrence, North Billerica, some of Billerica.
Areas outside of our local service area (Grayed out on the map) are no longer available for new clients.
2026 Service Area
Map lines are approximate.
We do not do "Call Ahead" service calls, your water must be shut off before we will book your service.